Helpdesk Manager - Software Consultant

  • Job Reference: LM334
  • Date Posted: 3 September 2020
  • Recruiter: Advancing People Ltd
  • Location: Maidenhead, Berkshire
  • Salary: £45,000 to £50,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People is working on behalf of a leading Software Services company based in Maidenhead, who are actively seeking an experienced Software Support Analyst/Consultant to join their organisation and act as a Helpdesk Team Leader.

This is a hands-on role comprising of providing internal support on a range of software tools and packages as well as acting as a point of contact for external customers and is suited to an experienced and ambitious IT professional.

Key Responsibilities:

  • Leading a team of IT specialists who act as a point of contact for customers with queries or a need for technical support
  • Bridging the gap between the Software Projects, Technical and Development teams
  • Being responsible for a team of consultants covering a broad spectrum of responsibilities which include business appraisals and general wellbeing within the office
  • Acting as an SME within the business in order to support clients and staff with a diverse range of business processes

Skills:

  • Significant and demonstrable experience with Window Operating Systems and Microsoft Applications
  • Experience with SQL in a professional environment is preferable
  • Experience in leading and managing diverse IT focused teams
  • The ability to provide effective support to customers
  • Strong communication skills, both written and verbal
  • Additional European languages, such as French, Dutch, Swedish, or German is a distinct advantage

In return our client is offering a basic salary of between £45,000 and £50,000 as well as additional benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.