Customer Service Team Leader - French Speaking

  • Job Reference: FCSTL
  • Date Posted: 15 July 2022
  • Recruiter: Advancing People Ltd
  • Location: St. Neots, Cambridgeshire
  • Salary: £29,000 to £33,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Customer Service Team Leader for their client on a remote basis

As a French Speaking Customer Service Team Leader it will be your responsibility to lead a team of advisor who work with customers, primarily those based in the French speaking region and covering the French speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.

Roles & Responsibilities:

  • Lead, support and develop a team of Customer Service Advisors
  • condutc regular 1-2-1's
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner

Person Specification:

  • Fluent in French
  • Managerial or strong Customer Service experience
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive attitude

This is a full time Permanent position offering an annual salary of £29,000 - £33,000 + attractive company benefits.

This is a Remote / Work from home position. If successful you would need to commute to St.Neots Cambridge once a month.

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Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.