Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Manager for their client based in St.Neots, Cambridgeshire.
As a German Speaking Customer Service Manager it will be your responsibility to coach, train, develop and lead a team of 10-12 Customer Service Advisors ensuring a high level of customer service is achieved. The company are a global manufacturer & distributor therefore anyone with an understanding or experience of this sector is beneficial.
Roles & Responsibilities:
- To coach, train, develop and mentor a team of 10-12 advisors
- Set K.P.I's, monitor SLA's and conduct regular 1-2-1's with staff
- Communicate service related complaints to the Customer Operations Director
- Lead the Team to ensure an excellent Customer Service function
- Assist with new customer's enquiries
- Recruit, lead, motivate, educate, coach and performance manage a team of customer service employees to deliver the best possible outcomes at all times within a B2B environment.
Person Specification:
- Fluent in German & English
- Experience working as a Customer Service Manager, Customer Service Team Leader or Customer Service Supervisor
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Positive "can do" attitude
This is a full time permanent position offering an annual basic salary of £45,000 + attractive company benefits
This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 time a week.
Monday - Friday, 37.5 hours a week
Apply now!
Advancing People - Multilingual Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
