Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client based in Birmingham, West Midlands.
As a German Speaking Customer/Client Service Advisor it will be your responsibility to work with B2C customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Handle inbound calls from existing clients
- Deliver high quality customer service to major retailers as well as independent
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
- Fluent in German
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time Permanent position offering an annual salary of £19,305 + attractive company benefits.
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.