Customer Service Advisor - French & German

  • Job Reference: NFGSS
  • Date Posted: 7 October 2020
  • Recruiter: Advancing People Ltd
  • Location: Swindon, Wiltshire
  • Salary: £28,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French & German Speaking Customer Service Advisor for their client based in Swindon,Wiltshire.

As a French & German Speaking Customer/Client Service Advisor it will be your responsibility to work with B2B customers, primarily those based in the French & German speaking region and covering the French & German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

  • Handle inbound calls from existing clients
  • Deliver high quality customer service to major retailers as well as independent
  • Assist with new customer's enquiries
  • Process orders received via the telephone, fax, e-mail or internet
  • Be proactive in the area of Customer retention

Person Specification:

  • Fluent in French & German
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive "can do" attitude

This is a full time permanent position offering an annual salary of £28,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.