Telephone Call Analyst - Turkish Speaking

  • Job Reference: TCA
  • Date Posted: 13 September 2017
  • Recruiter: Advancing People Ltd
  • Location: Exeter, Devon
  • Salary: £17,000 to £17,500
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Turkish Speaking Telephone Call Analyst for their client based in Exeter, Devon.

As a Turkish Speaking Telephone Call Analyst it will be your responsibility to analyse customer to client customer service calls for a large technology based client. Providing detailed and accurate feedback on their service delivery and quality.

Roles & Responsibilities:

  • Analyst pre-recorded Customer Service Calls
  • Deliver high quality feedback from each call
  • Assist with new projects
  • Ensure all project analysis is completed in a timely manner.
  • Provide feedback on adherence to policies and appropriate procedures used to enable client to deliver outstanding customer service.

Person Specification:

  • Fluent in Turkish
  • Strong attention to detail
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive "can do" attitude

This is a full time permanent position offering an annual salary of £17,000 - £17,600 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.