German Speaking Customer Service Team Leader

  • Job Reference: LGCM
  • Date Posted: 4 March 2019
  • Recruiter: Advancing People Ltd
  • Location: Merton, London
  • Salary: £32,000 to £35,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client based in Wimbledon Park, London.

As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.

Roles & Responsibilities:

  • Lead, support and develop a team of Customer Service Advisors
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner

Person Specification:

  • Fluent in German
  • Managerial or strong Customer Service experience
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive attitude

This is a full time Permanent position offering an annual salary of £32,000 - £35,000 + attractive company benefits.

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Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.