German Speaking Customer Service

  • Job Reference: RGCS
  • Date Posted: 14 March 2019
  • Recruiter: Advancing People Ltd
  • Location: Milton Keynes, Buckinghamshire
  • Salary: £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

German Speaking Customer Service Advisor

Our Client is a fast growing, multi-award winning agency, working as an outsourced partner to some of the world's most recognisable automotive brands and leasing companies. You will be working with on an exciting new ecommerce project for our client, Honda Europe, connected to the launch of their new electric vehicle.

We have been working with Honda UK for over 10 years in the corporate sales sector and due to a new contract award, we currently seek a number of bilingual Customer Services Executives to work from our dedicated business centre in Milton Keynes.

This is an inbound, customer enquiry management role requiring a higher / value-added level of interaction with customers. Honda are revolutionising their approach to how they interact with customers, harnessing technology through webchat, telephone and email to provide customers with a range of support.

As well as fulltime working, we have a wide range of options for flexible working patterns and would consider people who were restricted in their weekly hours and times of day they can work. These positions are offered on a rolling shift pattern, covering all 7 week days (including Bank Holidays) between 9am and 9pm GMT.

We are able to consider temporary and permanent contracts at this stage.

Our new business centre will be multi-lingual; as a result, we are interested in speaking with people able to speak, and write fluently the following languages:

  • Norwegian
    * German
    * French

All applicants should have business-level fluency in English (written and spoken).

The role will require:

  • Strong communicators, able to understand a range of conversations
    * Good product knowledge; full training will be given but an interest in vehicles will be beneficial
    * Strong administration skills and the ability to use CRM systems
    * Good investigation / qualification skills. You should be able to quickly get to the root cause of customer issues to provide support to them.

The role is expected to develop quickly to provide support with product quotes, some technical configuration support, liaison with other departments and refunds, so you should be able to demonstrate good attention to detail and a good level of numeracy.

To express an interest, please forward your CV clearly evidencing your language capability (Norwegian / German / French / English) and the level you have attained. It is also useful at this stage to understand your preferences for hours (e.g. evenings, weekends only etc.)

Our client is 15 years old and has an excellent track record of innovation. You will find that our approach will give you excellent support and career development.

You will be:

  • Supported by a skilled and passionate management team
    * Part of a high growth business
    * Given genuine opportunities for career progression
    * Working for an award-winning business
    * Provided with all the tools to do your job
    * Offered a highly competitive benefits package

They have over 250 employees and have a dynamic management team that is determined to grow and improve the business. We pride ourselves on being a fantastic place to work and have excellent career progression prospects; our current first-line managers have all been promoted from within the business.

We are proud to be accredited with both Investors in People and ISO9001 and have a comprehensive training academy for the development of staff skills.

If you feel you have the skill and experience to be successful in this role then apply below!