Advancing People Multilingual is working with a well-established client based in Cardiff, Whales - Who due to their continued success are looking to recruit a Dutch Speaking Customer Service Team Leader.
- Lead, support and develop and recruit a team of Multilingual/Dutch Customer Service Advisors
- Adopt and implement best practice
- Effective delivery of high levels of service to new and existing customers
- Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
- Attend company events
- Be able to prioritise work in an efficient and effective manner
- Conduct regular 1-2-1's as well as set KPIs
- Team Leader/Leadership/Manager/Supervisor/Management experience within Customer Services.
- Demonstrate excellent communication and presentation skills
- The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
- Positive approach and a willingness to "go the extra mile"
- Fluent in Dutch
This is a full time position and a fantastic opportunity to work with a forward thinking and expanding company.
Offering a basic salary of up to £30,000 + Bonus and excellent company benefits!
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.