Customer Service Team Leader - Dutch Speaking

  • Job Reference: CST
  • Date Posted: 9 January 2018
  • Recruiter: Advancing People Ltd
  • Location: Cardiff
  • Salary: £30,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual is working with a well-established client based in Cardiff, Whales - Who due to their continued success are looking to recruit a Dutch Speaking Customer Service Team Leader.

Main Responsibilities:

  • Lead, support and develop and recruit a team of Multilingual/Dutch Customer Service Advisors
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner
  • Conduct regular 1-2-1's as well as set KPIs

Key Attributes:

  • Team Leader/Leadership/Manager/Supervisor/Management experience within Customer Services.
  • Demonstrate excellent communication and presentation skills
  • The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
  • Positive approach and a willingness to "go the extra mile"
  • Fluent in Dutch

This is a full time position and a fantastic opportunity to work with a forward thinking and expanding company.

Offering a basic salary of up to £30,000 + Bonus and excellent company benefits!

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Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.