Customer Service Advisor - German Speaking

  • Job Reference: JJG
  • Date Posted: 6 April 2018
  • Recruiter: Advancing People Ltd
  • Location: Southwark, London
  • Salary: £23,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Client Service Advisor for their client based in Southwark, London.

As a German Speaking Customer/Client Service Advisor it will be your responsibility to work with B2B customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

  • Handle inbound calls from existing clients
  • Deliver high quality customer service to major retailers as well as independent
  • Assist with new customer's enquiries
  • Process orders received via the telephone, fax, e-mail or internet
  • Be proactive in the area of Customer retention

Person Specification:

  • Fluent in German
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £23,000 - £25,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.