Customer Service Advisor - German Speaking

  • Job Reference: GSP
  • Date Posted: 24 January 2018
  • Recruiter: Advancing People Ltd
  • Location: Bedford, Bedfordshire
  • Salary: £23,000 to £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire

As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Main Responsibilities

  • Accurately & professionally manage inbound calls
  • Deal with web enquiries in a prompt manor
  • Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
  • General administrative duties.
  • Taking receipt of returned product and managing the product through to investigation and closure of the issue.
  • To carry out translations as required.

Person Specification

  • Fluent in German
  • Previous experience working in a customer service environment
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
  • Ability to learn new systems and processes
  • Good computer skills
  • Positive "can do" attitude

This is a full time position offering an annual basic salary of £23,000 - £24,000 + attractive company benefits!

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.